Shipping policy

Shipping Policy

Effective Date: 12-02-2026
Store Name: FruitFlix
Contact Email: fruitflixuaeinfo@gmail.com

Thank you for shopping with FruitFlix. This Shipping Policy outlines how we handle order processing, shipping, and delivery within the United Arab Emirates (UAE).

1. Shipping Methods Available

We offer the following shipping options within the UAE:

  • Standard Delivery

  • Express Delivery 

Shipping methods available to you will be displayed at checkout.

2. Order Processing Time

All orders are processed within 2 days, including weekends and public holidays.

Since many of our products are gift-related items, we understand the importance of timely delivery. Therefore, we operate and process orders every day to ensure faster service.

  • Orders are typically processed immediately after confirmation.

  • During peak seasons or special occasions, processing times may vary slightly due to high demand.

  • Customers will receive an order confirmation once the order has been successfully placed and approved.

We are committed to ensuring that your gifts and special purchases are handled with priority and care.

3. Delivery Timeframes

Estimated delivery times are as follows:

  • Standard Delivery: 3-5 days. 

  • Express Delivery : 8-12 Hours.

Delivery timeframes are estimates and begin after the order has been processed.

Please note:

  • Delivery times may vary depending on your location within the UAE.

  • Remote areas may require additional time.

4. Shipping Costs

Shipping charges are calculated as follows:

  • Standard Shipping: [SHIPPING COST]

  • Express Shipping (if available): [SHIPPING COST]

  • Free Shipping on orders above: [FREE SHIPPING THRESHOLD, if applicable]

Shipping fees will be clearly displayed at checkout before payment is completed.


5. Delivery Issues and Delays

While we strive to deliver orders within the estimated timeframe, delays may occur due to:

  • High order volumes

  • Public holidays

  • Weather conditions

  • Courier service disruptions

  • Incorrect or incomplete shipping information

If a delivery attempt fails due to incorrect address details or unavailability of the customer (especially for Cash on Delivery orders), the courier may:

  • Attempt re-delivery

  • Return the package to us

In such cases, additional shipping charges may apply for re-delivery.

If your order is significantly delayed or lost in transit, please contact us at (+971554879005), and we will investigate the matter with the courier service.

6. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details at checkout.
We are not responsible for delays or losses resulting from incorrect or incomplete addresses.

7. Damaged or Missing Items

If your order arrives damaged or incomplete:

  • Contact us within 2 days of receiving your order.

  • Provide your order number and clear photos of the issue.

We will review the matter and offer a suitable resolution.