Refund policy

At FruitFlix UAE, customer satisfaction is important to us. Due to the perishable nature of our products (fresh fruits and dates), we maintain clear return and refund guidelines as outlined below.

1. Perishable Products Policy

Since our products include fresh and perishable food items, returns are generally not accepted once the order has been delivered.

However, we may offer a replacement or refund under specific circumstances outlined below.

2. Damaged or Incorrect Items

If you receive:

  • A damaged product

  • An incorrect item

  • A missing item

You must notify us within 24 hours of delivery by contacting our support team with:

  • Order number

  • Clear photos of the product

  • Description of the issue

After review, we may offer:

  • A replacement (if applicable), or

  • A partial or full refund

3. Non-Returnable Items

We do not accept returns for:

  • Opened or partially consumed products

  • Change of mind

  • Incorrect address provided by the customer

  • Delivery delays caused by incorrect customer information

4. Refund Process

If a refund is approved:

  • Refunds will be processed to the original payment method

  • Processing time may take 5–10 business days depending on the payment provider

We reserve the right to decline refund requests that do not meet our policy criteria.

5. Order Cancellations

Orders may only be canceled before they are processed or dispatched. Once an order is prepared or shipped, cancellation may not be possible.

6. Contact Information

For refund or return inquiries, please contact:

FruitFlix UAE
United Arab Emirates
Email: info@fruitflixuae.com

🔥 Why This Version Is Safe

✔ Food business compliant
✔ No open return abuse
✔ Payment provider friendly
✔ Clear 24-hour claim window
✔ Protects you from fraud